General Information, Company Policies and Procedures

Discounts, turnaround times, terms, and company policies subject to change without notice.

Standard Terms
Payment Terms
Conversion Turnaround Time
Target Ship Dates and Delays
California Sales Tax & Resale
Work Order Changes
Storage Fees, Lien Sales and Towing
Warranty Repairs
Arbitration

Standard Terms
Standard conversions/buses: $10,000 deposit required with chassis and signed estimate to proceed. 2nd payment of $10,000 due upon completion of body. Balance due 3 days prior to shipping of vehicle, as cash, cashier's check, or wire transfer only*.

Standard conversions/buses with custom options and upgrades: $10,000 deposit required with chassis and signed estimate to proceed. 2nd payment of $10,000 plus the cost of the special options and upgrades due upon completion of body. Balance due 3 days prior to shipping of vehicle, as cash, cashier's check, or wire transfer only*.

Standard CEOs: $10,000 deposit required with chassis and signed estimate to proceed. Balance due 3 days prior to shipping of vehicle, as cash, cashier's check, or wire transfer only*.

Standard CEOs with custom upgrades and options: $10,000 deposit plus the cost of the special options and upgrades required with chassis and signed estimate to proceed. Balance due 3 days prior to shipping of vehicle, as cash, cashier's check, or wire transfer only*.

Custom projects/funeral cars/armoring: 50% deposit required with chassis and signed estimate to proceed. Balance due 3 days prior to shipping of vehicle, as cash, cashier's check, or wire transfer only*.

*NOTE: For companies that wish to pay the final balance due with a personal or company check: there will be a 10 to 14 day delay in shipping of your vehicle to allow for the check to clear, regardless of type of issuing institution. No vehicle will leave our facility until all funds have been collected and cleared. Absolutely no exceptions!

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Payment Terms
The Initial Deposit in the amount determined on your work order, must be received with chassis and signed work order before any work is performed on your conversion or project. Subsequent Payments in the amounts and frequencies agreed to on your work order must be received on or before the date indicated for your project to remain on schedule. Final Balance is due 3 days prior to completion of vehicle as cash, cashier’s check, or wire transfer only. For companies that wish to pay the final balance due with a personal or company check, there will be a 10 to 14 day delay in the shipping of your vehicle to allow the check to clear, regardless of type of issuing institution.

Returned checks: A $25 fee will be charged for each returned check, and payment must be re-submitted as cash, a cashier’s check or wire transfer only.

Uncollected Checks/Fees: will void your warranty until paid in full.

No vehicle will leave our facility until all funds have been collected and cleared. Absolutely no exceptions!

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Conversion Turnaround Time
Standard SUV limousine conversion (140" - 220"): approx. 8 to 10 weeks from receipt of chassis, deposit, and signed work order. Certain custom upgrades may require more time.

Standard sedan limousine conversion (100" - 160"): approx. 7 to 9 weeks from receipt of chassis, deposit, and signed work order. Certain custom upgrades may require more time.

Standard CEO conversion (non-stretch): approx 3 to 4 weeks from receipt of chassis, deposit, and signed work order. Certain custom upgrades may require more time.

Buses, funeral cars, armoring, specialty conversions: turnaround time based on options selected in each conversion. Please call us at 562-802-5887 and one of our salespeople can give you an estimated completion date for the project you have in mind.

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Target Ship Dates and Delays
The target ship date is the earliest estimated date of when you can expect to receive your completed vehicle. The target ship date is determined by the date the chassis, signed work order, and initial deposit is received.

Delays in receiving deposits, chassis, signed work orders, and/or 2nd deposits will delay the estimated target ship date of your vehicle.

Incomplete work orders and/or changes to work orders after production has begun may also cause a change to the estimated ship date, and must be acknowledged by customer, in writing, prior to any changes being performed.

Returned checks may delay the estimated target ship date of your vehicle.

If your vehicle is delayed for non-payment of deposits, or for payment with non-sufficient funds, your vehicle will be removed from the production schedule until all payments are current and cleared. The production schedule will then be re-evaluated, your vehicle will be put into the next available spot, and a new estimated target ship date will be determined.

Supplier shortages of parts and materials may also delay the completion of your vehicle, however every attempt will be made to remedy the situation in a timely manner.

California Sales Tax & Resale
Per State Board of Equalization Regulation 1526, California Sales Tax is due and payable on the conversion portion of a stretch limousine or converted vehicle.

CA Sales Tax is also due and payable on vehicles converted for out-of-state companies, unless exported out of the state of California on a third party transport vehicle or by a licensed dealer.

Companies purchasing vehicles for resale must complete a resale card at time of original purchase. Once the resale number has been verified, the CA Sales Tax will be omitted from the total conversion cost. If a valid resale card is not provided, CA Sales Tax must be paid prior to release of vehicle.

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Work Order Changes
No employee/salesperson may make a change to any work order, without first receiving authorization from the office. ALL changes to the original work order (whether or not they require a change in cost of the conversion) MUST BE SUBMITTED IN WRITING AND APPROVED prior to any changes being performed.

Changes to a work order may cause a change to the estimated target ship date. The new date must be acknowledged by customer, in writing, prior to any changes being performed.

Changes requested, but not submitted to office and approved by officein writing, will not be made to your vehicle

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Storage Fees, Lien Sales and Towing
Any vehicle left on premises for 10 days without full payment of the initial deposit will be towed away at owners expense, unless other arrangements have been made and approved in writing.

Full payment is due upon project completion whether or not shipping arrangements have been made. If full payment has not been received within 3 days of project completion, project may be subject to a lien sale.

Completed vehicles must be removed from this facility within 7 days of completion. Any vehicle not claimed within 7 days of project completion will incur storage fees of $55/per day for unstretched vehicles, and $110/per day for stretched vehicles.

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Warranty Repairs
Please review full warranty for complete details.

Authorized Repairs & Replacement: ALL Repairs MUST BE PRE-AUTHORIZED. Payment will not be made for any unauthorized repairs or replacement. Replacement parts not furnished by TrixMotive, Inc., will not reimbursed for more than wholesale cost.
Claims Procedures: All warranty service is to be performed at TrixMotive or at an authorized warranty service location. TrixMotive must authorize all warranty service in writing prior to performance. Written authorization instructing owner as to where and when to deliver the product for warranty service will be given within two (2) working days of receipt of notification of a defect or malfunction and all other terms of this warranty have been satisfied in full.

Arbitration
Any dispute, difference or question relating to or arising among any of the parties concerning the construction, meaning, effect or implementation of this Agreement or any party hereof will be submitted to, and settled by arbitration by a single arbitrator chosen by an Orange County Office of the American Arbitration Association in accordance with the Commercial Rules of the American Arbitration Association. The arbitrator shall apply California law. Unless otherwise agreed, arbitration will take place in Orange County, California, U.S.A. Any court having jurisdiction over the matter may enter judgment on the award of the arbitrator. Service of a petition to confirm the arbitration award may be made by First Class mail or by commercial express mail, to the attorney for the party or, if unrepresented, to the party at the last known business address. THE PARTIES HEREBY WAIVE ANY AND ALL OBJECTIONS TO ARBITRATION AND THE VENUE FOR ARBITRATION.

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